Passenger Information
Grosvenor Executive Travel will require exact destination of journey, and number of passengers when booking. Additional requirements should be identified on the booking confirmation. If you wish to make changes to your booking after we have issued a booking confirmation, we will do our best to help you (late changes to bookings should be requested no less than 24 hours prior to the journey). We will make every effort to accommodate last minute changes, but can make no guarantees.

Operating Hours
Available 24 hours a day, 365 days per year. Booking for bank holidays will require 5 days notice. All bookings are subject to vehicle and driver availability.

Fixed Rate Period of Hire
Fixed rate hire shall commence from time and location of pick-up and complete upon arrival at destination.

Special Rate Hire
Half day rates commence from time of pick-up to 6 hours hiring the vehicle. A fee of £20 per hour, or part of, will be charged in the event of the hire period over-running.

Full day rates apply to hire in excess of 6 hours up to a maximum of 12 hours (over-running fees will apply, see above)

Other durations of hire, in excess of 12 hours, can be agreed on an individual basis.

Insurance
Grosvenor Executive Travel offers full comprehensive chauffeur hire cover, to all passengers whilst using their services. We strongly recommend our clients take out their own travel insurance, in the event of a force majeure occurring.

Force Majeure
We shall not be liable for any loss or delay, caused as a result of the following: strike action, industrial disputes, riots, political unrest, hostilities, war or the threat of war, terrorism, fire, flood, technical/weather problems with airlines or ferry operators, weather conditions or any other event beyond our control.

Disclaimer
Grosvenor Executive Travel does not accept responsibility for injury, sickness or death of account holder, or passengers, except where such death, injury or sickness is caused by an employee of Grosvenor Executive Travel.

Payment
Payment can be made by cash (in person) or by cheque, payable to Grosvenor Executive Travel. We are currently unable to process credit/debit card payments, although this facility may be available in the future. A 25% deposit and a fully completed booking confirmation form will be required. We recommend you retain a copy of this form for your records.

Cancellations
All deposits are non-refundable in event of a cancellation occurring.

Additional Payments
Parking, toll or hotel charges (if necessary) will be added to clients invoice at time of booking. Magazines and complimentary soft drinks will be available in the vehicle throughout the duration of the journey. Additional collections and drop-offs, not on original booking, will be charged on an individual basis.

Return Journeys
All return journeys must be paid in full at time of initial drop-off.

Corporate Clients
Corporate Customers will be invoiced 25% at time of booking, the balance of which will be invoiced within 24 hours of journey's completion. Payment terms are 7 days from date of invoice, unless previously agreed in writing.

Amendments to Terms and Conditions
Grosvenor Executive Travel reserve the right to amend these Terms and Conditions. All clients shall be informed prior to any changes being implemented.

Inappropriate Behaviour
Any member of the party acting in an antisocial manner, causing unwarranted distraction to the driver, or generally causing concerns regarding safety, will be asked to leave the vehicle, and seek alternative transport to their destination. No refund will be offered in these circumstances.

Vehicle Presentation
Any damage or soiling, caused by the client or a member of their party, will incur payments for repair/cleaning, including loss of revenue whilst the vehicle undergoes any necessary work. Please note: Grosvenor Executive Travel carry out a strict non-smoking policy in the vehicle. However additional time can be added to the journey for smoking breaks, but advance notice must be given at time of booking.